Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Yang Dimediasi Oleh Kepuasan Pelanggan Jasa Pengiriman Jalur Darat (Studi Perkara Kepuasan Pelanggan Jne Cabang Hijrah Sagan Yogyakarta)

Abstrak: Penelitian ini bertujuan untuk mengetahui imbas kualitas pelayanan terhadap loyalitas pelanggan yang dimediasi kepuasan pelanggan di JNE cabang Hijrah Sagan Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan metode survei. Populasi pada penelitian ini yaitu pelanggan yang melaksanakan pengiriman barang atau jasa di JNE cabang Hijrah Sagan Yogyakarta. Teknik pengambilan sampel memakai purposive sampling sebanyak 150 orang. Teknik pengumpulan data memakai kuesioner yang telah diuji validitas dan reliabilitasnya. Teknik analisis data yaitu analisis jalur, regresi sederhana, dan uji sobel. Hasil penelitian ini mengatakan bahwa: (1) kualitas pelayanan besar lengan berkuasa aktual terhadap loyalitas pelanggan, dengan tingkat signifikansi 0,000<0,05; (2) kualitas pelayanan besar lengan berkuasa aktual terhadap kepuasan pelanggan, dengan tingkat signifikansi 0,000<0,05; (3) kepuasan pelanggan besar lengan berkuasa aktual terhadap loyalitas pelanggan, dengan tingkat signifikansi 0,000<0,05; dan (4) kualitas pelayanan tidak besar lengan berkuasa terhadap loyalitas pelanggan yang dimediasi kepuasan pelanggan di JNE cabang Hijrah Sagan Yogyakarta, dibuktikan dari koefisien mediasi 0,0887 lebih kecil dari imbas eksklusif 0,409.

Kata kunci: Kualitas Layanan, Loyalitas Pelanggan, Kepuasan Pelanggan

Penulis: Aris Irnandha

Kode Jurnal: jpmanajemendd161376

Analisis Imbas Budaya Organisasi Dan Kompensasi Terhadap Kinerja Karyawan Dengan Motivasi Sebagai Variabel Intervening (Studi Perkara Pada Pt. Lg Bab Penjualan Indonesia Semarang)

Abstract: The problems that occurred in the employee portion of sales LG Indonesia Semarang is a decline in performance is indicated by not achieving the sasaran for 2015. The employee performance and motivation is also thought to be influenced by factors of organizational culture and also compensation deemed not feasible by most employees. This study aimed to analyze the influence of organizational culture on the motivation and compensation and employee performance parts sales LG Indonesia Semarang. The population used inthis study were all employees of LG Indonesia Semarang. The sampling technique usedwas purposive sampling. Criteria samples taken were all employees of the sales department LG Indonesia Semarang who have worked more than two years are 71nurses. The method of collecting the data in this study using questionnaires and interviews. Methods of data analysis using path analysis. Based on the research, organizational culture and compensation have a positive effect on motivation and performance, while motivation is also a positive effect on performance. Based on theresults Sobel Test to determine whether there is mediating the relationship between theindependent and dependent variables, it is known that motivation mediates the effect ofcompensation and organizational culture on performance.

Keywords: performance, motivation, organizational culture, compensation

Penulis: Alexander Monte Christo Arta Graha, Edy Rahardja

Kode Jurnal: jpmanajemendd161377

Analisis Efek Administrasi Modal Kerja Terhadap Profitabilitas Perusahaan Manufaktur Sektor Industri Dasar Dan Kimia Go Public Pada Bursa Imbas Indonesia (Bei) Kala Tahun 2011 - 2014

Abstract: This research aims to analyze the effect of working capital management on profitability ofbasic industry and chemicals that listed in Indonesia Stock Exchange (IDX) within 2011-2014. Indicator of working capital management used in this research are cash conversioncycle (CCC), receivable conversion period (RCP), inventory conversion period (ICP),payable deferral period (PDP), and current ratio (CR). On the other hand, indicator ofprofitability used in this research is net profit margin (NPM).The sample data used in this research took from financial statement that have been audited and published in IDX. According to sampling technique used in this research, which is purposive sampling, there’re 25 companies that fit to certain criteria. Method of data analysis used in this research is Multiple Regression Analysis, which previouslyperformed classical assumption test. Hypothesis test is using F-statistic test, t-statistictest, and determination of coefficients with significance level of 5%.The result of this research indicates independent variables simultaneously (F-statistictest) effect on profitability (NPM) with significance level 0,000. On the other hand,partially (t-statistic test) indicates CCC has negative and significant effect onprofitability, PDP and CR have positive and significant effect on profitability. Meanwhile, RCP and ICP has positive and not significant effect on profitability. Adjusted’s score is 0,454 which means that the ability of independent variables can explainprofitability with 45,4%, while the rest is explain by other factors.

Keywords: working capital management, cash conversion cycle (CCC), receivable conversion period (RCP), inventory conversion period (ICP), payable deferral period (PDP), current ratio(CR), profitability, net profit margin (NPM)

Penulis: Citra Indradewi, Endang Tri Widyarti

Kode Jurnal: jpmanajemendd161378

Pengaruh Time Demands Of Work Terhadap Kepuasan Kerja, Stress Kerja, Dan Turnover Intention Karyawan (Studi Pada Karyawan Pt. Bank Tabungan Negara (Persero) Tbk. Cabang Cita-Cita Indah, Bekasi)

ABSTRACT: The aim of this research is to analyze the impact time demands of work, on job satisfaction, job stress, and employee turnover intention PT. Bank Tabungan Negara (Persero) Tbk. Cabang Harapan Indah, Bekasi This study is using path analysis with SmartPLS 2.0.M3. The population that used in thestudy is all the employees of PT. Bank Tabungan Negara (Persero) Tbk. Cabang HarapanIndah, Bekasi, which are 108 respondents. The amount of the sample is determined by thecensus method of the entire employee. However the sample that has been applied into 85 respondents significantly decreased into 85people. The results have shown that the time demands of work do not significantly influence turnover intention. Furthermore the time demands of work have no significant effect on job satisfaction. Employee satisfaction negatively affect on turnover intention. Job satisfactionis not successfully mediating the relationship between the time demands of work and turnover intention. Time demands of work have positive influence on job stress. Job stress has positive effect on turnover intention. Job stress has been successfully mediating therelationship between the time demands of work and turnover intention. Job stressnegatively affect with job satisfaction. Job satisfaction also has been successfully mediating the relationship between job stress and turnover intention.

Keywords: Time Demands of Work, Job Satisfaction, Job Stress, Turnover Intention

Penulis: Anisah Uswatun Hasanah, Suharnomo

Kode Jurnal: jpmanajemendd161379

Pengaruh Giro Wajib Minimum (Gwm), Suku Bunga Deposito Berjangka, Dana Pihak Ketiga (Dpk) Dan Cost Of Loanable Funds Terhadap Base Lending Rate (Blr) (Studi Pada Bank Swasta Nasional Dan Bank Persero Yang Terdaftar Di Bursa Imbas Indonesia Kurun 2010-2014)

ABSTRACT: Base lending rate is the implementation process of the management of bank funding. In banking industry which more competitive, banks are required to offer a low base lending rate. On the other hand, the banks had no motivation to maximize revenue. This study is aimed to analyze the effect of reserve requirements, deposit interest rates, third partyfunds and cost of loanable funds to the base lending rate. The samples used in this study are 14 private national banks and state-owned banks listed on the Indonesia Stock Exchange in 2010-2014. The method of this research is usingmultiple regression model with IBM SPSS Statistics 22 jadwal to analyze the effect ofindependent variables to the dependent variable. The result shows that the deposit interest rate and the cost of the loanable funds havepositive and significant effect to the base lending rate. However, reserve requirementsand third party funds does not affect to base lending rate. These results proved that high interest rates on time deposits are the bank's strategy to increase market share of timedeposits which is bank's largest sources of funding and the component that has thebiggest influence on BLR is COLF amounted to 33.79% of the components that formBLR.

Keywords: Base Lending Rate, Reserve Requirements, Deposit Interest Rate, Third Party Funds and Cost of Loanable Funds

Penulis: Hashifah Nabilah, Wisnu Mawardi

Kode Jurnal: jpmanajemendd161380

Analisis Perbandingan Efisiensi Bank Umum Syariah (Bus) Dan Unit Perjuangan Syariah (Uus) Dengan Metode Stochastic Frontier Analysis (Sfa) Masa 2010-2014

ABSTRACT: Efficiency is a parameter to measure the performance of a company or banking. This study was conducted to analyze the efficiency of Islamic banking in Indonesia is made up of Sharia Commercial Banks (BUS) and Sharia Business Unit (UUS) using SFA (Stochastic Frontier Analysis).

The population of this research are 12 Sharia Commercial Banks and 22 Sharia Business Unit. Of the population, elected 10 Islamic Banks and 5 Sharia Business Unit with purposive sampling. Input variables used in this study is the operational cost, total assets and labor costs. While the output variable used is total financing. This study uses Stochastic Frontier Analysis (SFA) with the production function and the intermediation approach. SFA measurement results in the form of a score of 0-1, when getting close to 1, the more efficient the bank anyway. Independent sample t-test was used in this study to measure differences in the level of efficiency of each bank group.

The results showed that in 2010-2014, Islamic banking has increased the efficiency of each period. The average value of efficiency there is a 0.43994 Sharia Commercial Banks andSharia Business Unit amounted to 0.47654, so that it can be concluded that the UUSsuperior BUS. The results of hypothesis testing panel, that the total assets of a significant and positive effect on total financing, operating costs are not significant and positive effect on total financing, and labor costs are not significant and negative effect on total financing. The test results on the independent sample t-test showed that there is no significant difference between the level of efficiency BUS and UUS.

Keywords: Efficiency, Stochastic Frontier Analysis (SFA), Sharia Commercial Banks (BUS), Sharia Business Unit (UUS)

Penulis: Hesti Kustanti, Astiwi Indriani

Kode Jurnal: jpmanajemendd161381

Analisis Imbas Persepsi Akomodasi Penggunaan Dan Persepsi Manfaat Terhadap Minat Beli Dengan Doktrin Sebagai Variabel Intervening (Studi Pada Pengunjung Toko Online Berrybenka.Com Di Kalangan Mahasiswa Universitas Diponegoro)

ABSTRACT: This study aimed to analyze the influence of perceived ease of use and perceived usefulness on purchase intention using trust as perantara study case on online storeberrybenka.com. This study used two independent variables that are perceived ease ofuse and perceived usefulness, purchase intention variable as a dependent variable andtrust variable as an intervening variable. Simple random sampling method is used for thisresearch. Sample were collected from 150 respondents who ever had used berrybenka.com website. Multiple regression analysis is used for this study. The resultsshowed that perceived ease of use have positive and significant effect on trust, perceived usefulness have positive and significant effect on trust and perceived ease of use, perceived usefulness, and trust have positive and significant effect on purchase intention.

Keywords: Perceived Ease of Use, Perceived Usefulness, Trust, Purchase Intention

Penulis: Rr. Selli Nisrina Faradila, Harry Soesanto1

Kode Jurnal: jpmanajemendd161382